PRIVACY POLICY

Viajes Transvia Tours, S.L. (hereinafter Viajes Transvia), with registered office at Calle Gran Vía Ramon y Cajal, 17, 46007 Valencia, is the owner of the Internet domain: viajes.transviaviajes.com and is responsible for the processing of personal data supplied by users to through this website. At Viajes Transvia, like all companies in the TRANSVIA Group, we are committed to ensuring that your personal information is protected and is not used improperly. By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information that are exposed. In all the Companies of the TRANSVIA Group we assume the responsibility of complying with current legislation on national and European data protection, and we aim to treat your data in a lawful, loyal and transparent manner.

Who is responsible for the Treatment?

According to current regulations, it is the natural or legal person who, alone or together with others, determines the purposes and means of the treatment. Viajes Transvia is responsible for the processing of personal information that it carries out on its clients.

For what purpose do we collect your personal information?

For the treatment of your personal information we rely on legitimation for several reasons:

For the fulfillment of a contract and / or commercial relationship.
With your consent, for example, to send personalized offers of Viajes Transvia’s products and services.

To whom can we communicate your personal information?

You should know that in some cases it is necessary to transfer your data to third parties that provide services associated with the contract, both for its formalization and for its management and execution, such as: medical services, second medical opinion, processing of benefits, coinsurance and reinsurance. In this sense, for the management of the purposes inherent to the development and fulfillment of the object of the contract, it may be necessary and obligatory for the provision of the service that your data have to be communicated to the different providers, such as airlines, shipping companies, hotels and other service providers, who will be obliged to use the data, solely and exclusively, to comply with the object of the contract. These providers, depending on the country of destination of your trip, may be located in third countries for which an international data transfer is necessary. In all cases, Viajes Transvia assumes responsibility for the personal information you provide us, and we ask those companies with whom we share your personal information to apply the same degree of information protection as we do. Likewise, your personal information will be available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment. In the event that you authorize it, your personal data, except health data, may be transferred to the companies of the TRANSVIA Group, listed below, for the preparation of commercial profiles through automated treatments in order to develop commercial actions adapted to your personal characteristics regarding travel, insurance, financial products and the retail sale of goods and services, as well as to carry out market research. TRANSVIA Group companies
International transfer

Viajes Transvia does not plan to transfer data to third countries. The personal information we collect resides in Spain, although it is possible that some group companies have a presence in other countries and your personal information is collected in the country in which you reside, then we install and store this information in our systems. Those third parties with whom we share your personal information may manage or transfer your personal information outside of Spain and the European Union to other countries where they have facilities. In this case, complying with the requirements established by the Spanish Agency for Data Protection and the European Union.

We will ensure that both any transfer of your personal information made by us or those third parties with whom we share your personal information, as well as the way we manage your personal information, comply with the legislation that applies to us. In any case, the transfer, storage and management of your personal information by us will always be governed by this Privacy Policy.

How can you exercise your rights?

You have the right to have control over the personal information we collect, in this way we also make sure that it is accurate and truthful.

You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request the deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for those purposes for which you have expressed your opposition. In the same way, you can exercise the right to limit the processing of your personal information, requesting that it be kept.

In certain circumstances, you may request the portability of your data to another data controller.

You will be able to exercise your rights at no cost, and to receive a response within the deadlines established by the current legislation on data protection, being able to choose between the following means:

By written and signed request addressed to Viajes Transvia Tours, S.L., at Calle Gran Vía Ramon y Cajal, 17, 46007 Valencia (Data Protection), and must attach a photocopy of the applicant’s ID. If you have already provided the email address or addresses, it will be essential that you provide us with the same.
Sending request together with a photocopy and / or scanned copy of the applicant’s DNI to the email address: info@transviaxperience.com
You can file a claim with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website www.agpd.es

How can you modify the way we contact you to inform you about our products, services?

You can modify the way we contact you by the following means:

We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for its treatment in accordance with applicable law. We will keep your personal information as long as there is a contractual and / or commercial relationship with you, or as long as you do not exercise your right to suppress, cancel and / or limit the processing of your data.

In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended and for which recovery is necessary. In no case will your data be kept for more than 10 years from the end of the contractual relationship, the mandatory retention period established by Law 10/2010, of April 28, on the prevention of money laundering and terrorist financing.

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organizational measures in order to protect your personal information and privacy, and we review these measures periodically. We protect your personal information through the use of a combination of both physical and computer or logical security controls, including access controls that restrict and manage the way your personal information and personal data are processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may require proof of identity before sharing your personal information with you.

In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide us. Therefore, commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol.
If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchasing system, call us at 902 55 54 40. We will be happy to assist you.

Internet is a means of communication and also a new medium that makes it possible to carry out commercial transactions through the network. Therefore, one of the main concerns for users who use the Internet is the security of data on the network.

As an Electronic Commerce transaction, the entire process of carrying out a commercial agreement is understood, including the contact between both parties: client and company. The aspects that every commercial transaction must meet must be:

The Authentication that guarantees us the legal or physical personality with which we communicate.
integrity, that is, the content of the communication between both parties cannot be modified.
Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication.

Minors’ Data

The websites of the TRANSVIA Group, the applications and the products are not normally directed to minors. Although on occasion we may carry out a campaign, such as the launch of consoles or video games, in which minors can show their interest. However, we do not knowingly collect any personal information from minors, except with the authorization of the parent or guardian.

If you are a minor, please do not attempt to register as a user of our websites, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.

Recommendations and precautions

These are some of the precautions that we advise our clients should take:

Do not provide the username or password to anyone.
Do not write it down in easily accessible places: computer, agenda.
Always use our SSL security system.
Always disconnect the browser session after having accessed a security zone or having entered the user or password into the system.

Modifications to this data protection information

We will review and update the data protection information at least once a year or when there are changes in the legislation or in any of the procedures for the treatment of your personal information, indicating the date of the last update, content and date.

If we have your email address or mobile phone, we will also send you an email or SMS with information about these changes. If necessary, we will renew your consent to confirm that you agree to these changes.

If you have any type of query, comment or concern, or if you want to make a suggestion about how we use personal information, you can send an email to the Data Protection Officer of the TRANSVIA Group at the email address rgpd@transviaviajes.com